Delete Your Account

Remove your TapOkay account and personal data at any time

You are always in control of your TapOkay account and the information in it. You can delete your account and all associated personal data in two ways: from inside the app, or by sending us a request here. Whichever you choose, the account and its data are permanently removed.

Option 1: Delete inside the app

  1. Open the TapOkay app and go to Settings.
  2. Tap Account.
  3. Tap Delete Account.
  4. Confirm when prompted. Your account and data are removed right away.

Option 2: Request deletion by email

If you cannot access the app, email us from any device and we will delete your account for you. Send your request to support@tapokay.org and include the email address or phone number associated with your account so we can verify it is yours.

Request account deletion

What we delete

Your profile, check-in history, health responses, emergency vault contents, trusted circle connections, and any other personal data tied to your account.

How long it takes

In-app deletion is immediate. Email requests are completed within 30 days, and we confirm by reply once your data has been erased. Some records may be retained only where required by law.

Deleting your account cancels your subscription and cannot be undone. If you manage a subscription through the App Store or Google Play, cancel it there as well to stop future billing. Questions? Reach us any time at support@tapokay.org.