Privacy Policy

Last Updated: July 2026

This Privacy Policy explains what information TapOkay ("we", "us") collects when you use our mobile application and website (the "Service"), how we use and protect it, who we share it with, and the choices you have, including how to delete your account and data. By using the Service you agree to this policy.

1. Information We Collect

We only collect what we need to run the Service:

  • Account information you provide, such as your name, email address, and password.
  • Check-in and wellness data you enter, such as check-in times, reminder settings, responses to optional health questions, and brain-game activity.
  • Trusted circle and emergency information you choose to add, such as the contacts you connect, and details you store in the emergency vault (for example medical conditions, allergies, entry codes, and pet care notes).
  • Approximate location, only when you enable it, so it can be included in a missed-check-in alert to your chosen contacts.
  • Device and usage data, such as app version, device type, and basic diagnostics, used to keep the Service working and secure.

2. How We Use Your Information

We use your information solely to operate and improve the Service: to deliver your daily check-ins, send reminders and missed-check-in alerts to the contacts you choose, provide the features of your plan, respond to support requests, and keep the Service safe. We do not sell your personal information, and we do not use your health or check-in data for advertising.

3. Health-Related Data

Some information you enter (such as medical conditions, medications, or wellness responses) may be health-related. We treat this data as sensitive, keep it encrypted, and use it only to provide the check-in and vault features you turn on. It is shared only with the trusted contacts you specifically authorize, and never used for marketing.

4. How We Share Information

We share your information only in these limited situations:

  • With your trusted circle, meaning the contacts you choose, when you share vault details or when a check-in is missed.
  • With service providers who host and support the app (such as cloud hosting and analytics), under agreements that require them to protect your data and use it only to provide services to us.
  • When required by law, such as to comply with a valid legal request or to protect the safety of a user or the public.

We do not sell or rent your personal information to third parties.

5. Data Security

We use industry-standard encryption to protect your data in transit and at rest, and sensitive vault fields are masked in the app. No method of transmission or storage is completely secure, but we work to protect your information using appropriate technical and organizational safeguards.

6. Data Retention

We keep your information for as long as your account is active. When you delete your account, we permanently erase your personal data, except for limited records we are required to keep by law or need to resolve disputes and enforce our agreements.

7. Deleting Your Account and Data

You can delete your TapOkay account and all associated personal data at any time, from inside the app under Settings > Account > Delete Account, or by emailing support@tapokay.org. Full instructions are on our Delete Account page. In-app deletion is immediate; emailed requests are completed within 30 days.

8. Children's Privacy

TapOkay is intended for adults and is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

9. Your Rights and Choices

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to withdraw consent for optional data such as location. You can exercise these rights in the app or by contacting us at the address below.

10. Changes to This Policy

We may update this policy from time to time. If we make material changes, we will update the date above and, where appropriate, notify you in the app.

11. Contact Us

Questions about your privacy or this policy? Contact us at support@tapokay.org.